Privacy policy

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required, nor is it necessary for the conclusion of a contract. You are not obliged to provide personal data. Failure to provide data has no consequences unless otherwise specified in the processing activities described below. "Personal data" refers to any information relating to an identified or identifiable person.

Responsible entity for data processing

F2 Labs GmbH
Torstr. 105-107
10119 Berlin
Germany

Email: datenschutz@ribogrow.com
For data protection inquiries, you may contact us at the email address above at any time.

Server Log Files

Our website can be used without providing personal information. When you access our website, your internet browser automatically transmits certain technical information to our web host or IT service provider, which is stored in server log files. This includes information such as the visited page, date and time of access, your IP address, the amount of data transmitted, and the requesting provider. Processing is carried out in accordance with Article 6(1)(f) GDPR based on our legitimate interest in ensuring the smooth functionality and optimization of our services.

Contact and Communication

When you contact us via email or contact form, we process your personal data (e.g., name, email address, inquiry content) only to the extent necessary. If your inquiry relates to the conclusion or execution of a contract (e.g., request for a quote or purchase consultation), processing is carried out pursuant to Article 6(1)(b) GDPR. For general inquiries, processing is based on our legitimate interest under Article 6(1)(f) GDPR. You have the right to object to this data processing at any time for reasons arising from your particular situation. Your data will be deleted once processing is completed, subject to any legal retention obligations unless further use has been agreed upon.

Customer Account and Order Processing

Customer Account

If you create a customer account, we store the personal data you provide for account management and to facilitate future orders. Processing is based on your consent pursuant to Article 6(1)(a) GDPR. You may revoke your consent at any time, which will result in the deletion of your account.

Orders

When processing orders, we collect and process your personal data only to the extent necessary for fulfilling and handling your order. Processing is based on Article 6(1)(b) GDPR. Data is only shared with third parties to the necessary extent, for example:

  • Payment providers

  • Shipping service providers (if required for delivery)

  • Order processing service providers

  • Hosting and IT service providers

The transmitted data is limited to the necessary minimum. In all cases, strict compliance with legal requirements is ensured.

Use of Email Address for Newsletter Distribution

If you have given us your explicit consent, we use your email address to send you our newsletter with information about our offers and news on a regular basis. This processing is based on Article 6(1)(a) GDPR. You have the right to revoke your consent at any time. The revocation does not affect the lawfulness of prior data processing. To unsubscribe, you can use the link at the end of each newsletter or contact us directly. Upon revocation, your email address will be removed from our mailing list. Processing is carried out by a specialized email marketing service provider under a data processing agreement. Your data will not be shared with further third parties.

Use of Personal Data for Postal Advertising

We process your personal data (name, address) to send you postal advertising with information about our products and services. Processing is carried out based on our legitimate interest in direct marketing pursuant to Article 6(1)(f) GDPR. You have the right to object to this processing at any time. Your objection can be sent via email or in writing to us. After receiving your objection, we will no longer use your data for postal advertising.

Sharing Email Address with Shipping Providers for Delivery Tracking

If you have given your explicit consent during the order process, we will share your email address with the shipping company handling your delivery. This is to inform you about the current status of your shipment. Processing is based on Article 6(1)(a) GDPR. You can revoke this consent at any time by contacting us or the shipping company directly. The revocation does not affect the lawfulness of prior data processing.

Payment Providers

PayPal

All PayPal transactions are subject to PayPal's Privacy Policy, available at: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

PayPal Express

Our website uses PayPal Express, a payment service provided by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal, L-2449, Luxembourg). To enable this service, PayPal may collect data such as IP address, device type, operating system, and browser type. Processing is based on our legitimate interest in providing different payment options pursuant to Article 6(1)(f) GDPR. By using PayPal Express, necessary payment details are transmitted to PayPal for transaction processing (Article 6(1)(b) GDPR). More information is available at: https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE#Updated_PS.

Klarna

If you select Klarna as a payment option, we transmit personal data (e.g., contact and order details) to Klarna for credit assessment and payment processing. Processing is based on Article 6(1)(b) GDPR. More details on Klarna's data processing can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy.

Cookies

Our website uses cookies to ensure optimal functionality and provide certain features. Cookies are small text files stored by your browser that can be retrieved later. They help recognize your browser and save settings or preferences. You can control or disable the storage of cookies via your browser settings. Note that some website functions may be limited if you disable cookies. Stored cookies can be deleted at any time in your browser settings.

For managing cookies in common browsers:
- Google Chrome: https://support.google.com/accounts/answer/61416
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-desktop
- Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/manage-cookies-in-microsoft-edge-168dab11-0753-043d-7c16-ede5947fc64d
- Safari: https://support.apple.com/en-us/guide/safari/sfri11471/mac

For further details, refer to our Cookie Policy.

Technically Necessary Cookies

We use only technically necessary cookies on our website, unless otherwise stated in this privacy policy. These cookies serve to make our services more user-friendly, efficient, and secure. They enable our systems to recognize your browser even after you navigate to a different page and provide certain services. Some functions of our website are not available without these cookies, as they are necessary for recognizing the browser after a page transition.

The use of these cookies or similar technologies is based on § 25 (2) TDDDG. The processing of personal data in connection with technically necessary cookies is based on Art. 6 (1) (f) GDPR and our legitimate interest in providing a functional and user-friendly website.

Shopify Cookie Consent Solution

Our website uses the cookie consent solution provided by Shopify to obtain users' consent for the use of cookies in accordance with legal requirements. Through this tool, users can set their cookie preferences, reject non-essential cookies, or withdraw their consent at any time. Processing occurs based on Art. 6 (1) (a) GDPR, provided consent is given. The storage of consent preferences is based on our legitimate interest in ensuring the legally compliant design of our website (Art. 6 (1) (f) GDPR).

 

Analytics and Advertising Tracking

Use of Google Analytics 4

Our website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google"). The processing serves to analyze website usage, optimize our services, and for marketing purposes. Google processes the data on our behalf to create reports on website usage and provide other analytical services.

The following information is collected: IP address (shortened within the EU), date and time of page access, click paths, browser and device information, visited pages, referrer URL, and location data. The data may be linked to other Google services, such as your search history or personal Google accounts.

Processing occurs based on your consent under Art. 6 (1) (a) GDPR in conjunction with § 25 (1) TDDDG. You can withdraw your consent at any time. Data is typically transferred to Google servers in the USA. Google is certified under the Trans-Atlantic Data Privacy Framework (TADPF), ensuring compliance with European data protection standards. However, there is still a risk of access by US authorities.

Further information on data processing by Google can be found at: https://policies.google.com/privacy?hl=en and https://policies.google.com/technologies/partner-sites.

Use of Google Ads Conversion Tracking

Our website uses the online advertising program "Google Ads" and its conversion tracking provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google"). This service analyzes how users reach our website and what actions they take after clicking a Google ad.

When you click on a Google ad, a cookie is stored on your device. This cookie has a limited validity, contains no personal data, and is not used for personal identification. If you visit certain pages on our website within the cookie's validity period, Google and we can recognize that you clicked on the ad and were redirected to the corresponding page. Each Google Ads customer receives a unique cookie, preventing cross-tracking.

Conversion tracking allows us to create statistics to evaluate the effectiveness of our advertising campaigns. We only receive aggregate data on users who clicked an ad and were redirected to a page with a conversion tracking tag. Personal identification is not possible. Additionally, we use the enhanced consent mode (Advanced Consent Mode), which sends anonymous "pings" to Google even if consent is not granted, containing information such as the time of page access, URL, and referrer. Google uses this data for modeled analysis of user behavior.

The collected data may be transferred to the USA. Google is certified under the TADPF and is committed to complying with European data protection principles.

The use of cookies or similar technologies is based on your consent under § 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. You can withdraw your consent at any time. Further information on Google's data processing can be found at: https://www.google.com/policies/privacy/.

Use of Google Remarketing or “Similar Audiences” Function

Our website uses the remarketing and "Similar Audiences" function of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google"). This function serves to display interest-based advertising within the Google Display Network to visitors of our website.

To analyze user behavior and create personalized advertisements, Google uses cookies. These collect information about the use of our website, including visited pages, but do not store personal data. When you visit another website in the Google Display Network, relevant ads based on this data may be displayed to you.

The collected data may be transferred to the USA. Google is certified under the Trans-Atlantic Data Privacy Framework (TADPF) and is committed to complying with European data protection standards.

The use of cookies or similar technologies is based on your consent under § 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. You can withdraw your consent at any time. Further information on Google’s data processing can be found at: https://www.google.com/privacy/ads/.

Use of Google Optimize

Our website uses Google Optimize, a service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; "Google"), to conduct A/B tests and other optimization measures. The goal is to improve user experience and effectiveness by analyzing user behavior.

Google Optimize uses cookies to test different versions of the website and analyze their impact on user behavior. Pseudonymized data is processed, including your IP address (shortened within the EU), browser type, and interactions with the website. This data is not linked to your Google account.

The collected data may be transferred to the USA. Google is certified under the Trans-Atlantic Data Privacy Framework (TADPF) and is committed to complying with European data protection standards.

The use of cookies or similar technologies is based on your consent under § 25 (1) sentence 1 TDDDG in conjunction with Art. 6 (1) (a) GDPR. You can withdraw your consent at any time. Further information on Google’s data processing can be found at: https://www.google.com/intl/en/policies/ and https://developers.google.com/fonts/faq.

Use of the Meta Pixel

Our website uses the Meta Pixel from Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; "Meta") to display personalized advertisements on Facebook and Instagram and to create conversion statistics.

Meta and we are jointly responsible for the collection and transmission of your data under Art. 26 GDPR. The corresponding agreement on joint processing can be viewed at https://www.facebook.com/legal/terms/businesstools. We are particularly responsible for fulfilling the information obligations under Art. 13, 14 GDPR and for the technical implementation of the service. Meta is responsible for the security of the service and for ensuring data subject rights under Art. 15-20 GDPR.

When you visit our website, a connection to Meta servers is established through the Meta Pixel. This transmits which pages of our website you visited. This data can be linked to your Facebook or Instagram account and allows Meta to display targeted advertisements.

Additionally, the Meta Pixel provides us with conversion statistics. We learn the number of users who clicked our ad and what actions they took on our website. This data does not contain personally identifiable information.

Your data may be transferred to the USA. Meta is certified under the TADPF and is committed to complying with European data protection standards.

Processing occurs based on your consent under Art. 6 (1) (a) GDPR. You can withdraw your consent at any time. Further information on Meta’s data processing and your objection options can be found at: https://www.facebook.com/about/privacy/.

Your Rights and Data Retention

Data Storage and Deletion

Upon complete contract fulfillment, we store your data for the duration of the statutory warranty period and then delete it, considering tax and commercial retention obligations.

Data Subject Rights

You have the right to:

  • Access stored data (Art. 15 GDPR)

  • Rectification of incorrect data (Art. 16 GDPR)

  • Deletion of data (Art. 17 GDPR)

  • Restriction of processing (Art. 18 GDPR)

  • Object to processing (Art. 21 GDPR)

  • Data portability (Art. 20 GDPR)

To exercise your rights, you can contact us anytime at datenschutz@ribogrow.com.

Right to File a Complaint with the Supervisory Authority

If you believe that the processing of your data is not legally compliant, you can contact the responsible data protection authority:

Berliner Beauftragte für Datenschutz und Informationsfreiheit
Friedrichstr. 219
10969 Berlin
E-Mail: mailbox@datenschutz-berlin.de

Changes to This Privacy Policy

We reserve the right to amend this privacy policy due to legal changes or adjustments to our services. The current version is always available on our website.

Effective Date: March 2025