Refund policy
Right of Withdrawal
Withdrawal Policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day:
- on which you, or a third party other than the carrier and indicated by you, acquired physical possession of the goods, where you ordered one or more goods in a single order and these are delivered together;
- on which you, or a third party other than the carrier and indicated by you, acquired physical possession of the last item, where you ordered several goods in a single order and these are delivered separately;
- on which you, or a third party other than the carrier and indicated by you, acquired physical possession of the last consignment or part, where the goods you ordered are delivered in several consignments or parts;
- on which you, or a third party other than the carrier and indicated by you, acquired physical possession of the first item, where the contract provides for the regular delivery of goods over a defined period of time.
To exercise your right of withdrawal, you must inform us at:
F2 Labs GmbH
Torstr. 105–107
10119 Berlin
Germany
info@ribogrow.com
by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired, or to generate the return document before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Please return the goods to:
ribogrow Versandzentrum | F2 Labs GmbH
c/o Rückert
Olafstrasse 53
13467 Berlin
Germany
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of and expiry of the right of withdrawal
The right of withdrawal does not apply to contracts:
- for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal requirements;
- for the supply of goods which are liable to deteriorate or expire rapidly;
- for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market which cannot be controlled by the trader;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts:
- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal was removed after delivery;
- for the supply of goods which, after delivery, are inseparably mixed with other items according to their nature;
- for the supply of sealed audio or video recordings or sealed computer software, if the seal was removed after delivery.