Cancellation

For the Serum or Tonic 3-pack, in addition to your statutory right of withdrawal, we offer an extended voluntary 100-day money-back guarantee on your first order. If you are not satisfied with your 3-pack, you can return the bottles to us within 100 days of delivery, even if they have been opened or are empty, and you will receive a full refund of the purchase price. Please understand that shipping costs cannot be refunded.

The guarantee applies exclusively under the following conditions:

• First order only – the guarantee applies only to your first order with ribogrow, not to subsequent orders.
• Only for the Serum or Tonic 3-pack – not for individually purchased units, nor for several individually purchased units.
• Once per person – the guarantee can be claimed only once per person, regardless of the number of orders placed.
• Once per household and delivery address – even if several people in the same household or at the same delivery address place orders, the guarantee is granted only once. This applies regardless of whether the orders are placed under the same or different names.
• No concurrent follow-up purchase – the guarantee does not apply if, at the time of the return or the guarantee request, there is or was another order for the same product to the same person, household, or delivery address.

Please contact our customer service team via the contact form if you wish to claim the money-back guarantee. We will then explain the next steps to you. As soon as we have received your return, we will refund the purchase price using the payment method chosen at the time of purchase. Please note that for technical reasons, the refund may take some time.

In this case, please contact our customer service via the contact form

Yes, upon request, we also deliver to DHL Packstations and post offices – convenient for anyone not at home during the day. You can then pick up your parcel flexibly at a time that suits you. As soon as your shipment is ready for collection, you will be notified automatically by DHL via email or SMS. There are no additional costs for this service.

1. Request a DHL Postnumber For delivery to a Packstation, you need a personal DHL Postnumber. You will receive this after a one-time registration directly on the DHL website (https://www.dhl.de/de/privatkunden/pakete-empfangen/an-einem-abholort-empfangen/packstation/packstation-registrierung.html).

2. Details required for your order Please provide the following information as the delivery address during checkout:

• First and last name
• Your personal DHL Postnumber
• The desired Packstation or post office
• Postal code and city

3. How to enter the address correctly

• Address addition / Company: Enter your Postnumber here. If this field is not available, add the Postnumber directly after your name, preceded by a forward slash.
• Street: Enter PACKSTATION or POSTFILIALE here.
• House number: Enter the number of the desired station here.
• Postal code and city: Enter the postal code and city of the Packstation.

Please note: It is not necessary to provide a street name – the station number and city are fully sufficient.